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Incentive Programmes

360 Customer Experience Optimizer (360 CEO) provides a comprehensive metrics for rewarding service staff at all levels of the organisation. The data collected is aggregated, weighted and scored, allowing comparisons and benchmarking among branches and employees. These scores can then be linked to periodic bonuses, recognition or redemption services.

The motivational power of this approach lies in the fact that the metrics it generates are relevant, easy to understand, frequently reported, and fair. Because the data is continuously viewable, and the criteria are clear and achievable, employees know they have the power to affect the outcome.